Comprehensive technical support tailored to meet all your needs
Select the ideal support solutions for Power Platform, Dynamics 365, and other Microsoft technologies to enhance and maintain your digital investments today.
Why Exhortek’s Managed Services?
Exhortek’s Managed Services support the development and maintenance of Microsoft solutions within organizations. We offer flexible agreements tailored to meet your unique business needs and requirements. A dedicated team of Exhortek consultants will work with you under agreed SLAs to ensure optimal performance.
| Quick Start Options | Platinum | Gold | Silver |
| Financials | AU $17,500/Month ($210,000 Annually) |
AU $9,500/Month ($114,000 Annually) |
AU $5,000/Month ($60,000 Annually) |
|---|---|---|---|
| Minimum Commitment | 1 year | 1 year | 1 year |
| Support coverage hours per month (no rollover) only support tickets | 40 hours/week | 20 hours/week | 10 hours/week |
| Application development hours per month (no rollover) Enhancement tickets | 100 hours per month | 50 hours per month | 20 hours per month |
| SLA | |||
| Priority | Response Time | Response Time | Response Time |
| 1 | 1 Business hour | 3 Business hour | 3 Business hour |
| 2 | 2 Business hour | 6 Business hour | 6 Business hour |
| 3 | 1 Business day | 1 Business day | 1 Business day |
| 4 | 2 Business day | 2 Business day | 2 Business day |
| Resources | |||
| Indicative Team Avaialabilty | Dedicated Support Team | Dedicated Support Team | Shared Support Team |
| Indicative Resource Avaialabilty | Onsite/Offsite Consultant | Onsite/Offsite Consultant | Onsite/Offsite Consultant |
| Support Channels | |||
| Email Support | |||
| Portal Support | |||
| Phone Support | |||
| Included Services | |||
| Breakfix / Service Incident Resolution only | |||
| Minor Changes / Config / Setups | |||
| General Inquiries | |||
| System Consultation | |||
| Reporting Requirement Services | |||
| Dynamics 365 and Power Platform Major Release High Level Impact Analysis | |||
| Status Review | Weekly | Monthly | Monthly |
| Application Enhancement | 5 days (development/implementation) | 5 days (development/implementation) | 3 days (development/implementation) |
| Supported Technology | MS Dynamics 365 Power Platform Power BI |
MS Dynamics 365 Power Platform Power BI |
MS Dynamics 365 Power Platform Power BI |
| Other Services will be available upon request | |||
| Customer Success Manager | Financials will be available on request | ||
| Technical Advisory | Financials will be available on request | ||
| Analysis & design | Financials will be available on request | ||
| Training | Financials will be available on request | ||
| Documentation | Financials will be available on request | ||
| Release Wave Review/Update | Financials will be available on request | ||
| Discovery & Review | Financials will be available on request | ||
Let us handle the tech so you can handle the business
Stop worrying about day-to-day IT issues and focus on growing your business. With Exhortek's Managed Services, you’ll benefit from 24/7 monitoring, preventative maintenance, and expert support tailored to your needs. Discover how our Managed Services can optimize your operations, reduce downtime, and keep your systems running smoothly.
Ad-Hoc Support Packages: Flexible Solutions for Your Business
At Exhortek, we know that businesses require flexibility in their support services. That’s why we offer Ad-Hoc Support Packages that provide you with prepaid support hours, available for use whenever you need them, within a 6-month period. Whether you need IT troubleshooting, consultancy, or operational support, our packages give you the peace of mind that help is only a phone call away—without the commitment of a long-term contract.
Choose Your Package:
Support Pack – Platinum 80
Designed for those who require regular assistance or have larger-scale projects.
Support Pack – Gold 60
Perfect for businesses that anticipate moderate support requirements.
Each package comes with a 6-month validity, ensuring you can access expert technical and operation support when you need it most—without the rush, long-term contracts or commitments.
Package Benefits:
Complete Flexibility
Use pre-paid hours across any service (IT support, consultancy, project work) without restrictions, adapting to evolving priorities.
Cost-Effective
Lock in discounted hourly rates by pre-paying, avoiding unpredictable on-demand costs and improving budget accuracy.
Budget Predictability
Eliminate surprise invoices or variable hourly billing, making it easier to allocate funds for Dynamics 365/Power Platform needs upfront.
"Use It or Lose It" Incentive
The 6-month expiration encourages proactive addressing of technical debt that otherwise gets ignored, improving system health over time.
Reduced Administrative Overhead
No need to negotiate contracts or raise POs for every small request—pre-paid hours streamline approvals and reduce internal bureaucracy.
Risk-Free Trial for Future Projects
Clients new to Exhortek can test their expertise with a smaller package (e.g., Silver 40) before committing to larger contracts, building trust incrementally.
Faster Resolution Times
Pre-paid clients are prioritized in queues over ad-hoc requests, reducing downtime (even beyond the "priority access" mentioned).
Partnership Building
Regular use of hours fosters a closer relationship with Exhortek’s team, who gain deeper context into the client’s systems, leading to more efficient future support.
Business Cycle Alignment
Time-bound packages (6 months) align with half-yearly business reviews, allowing clients to reset support needs in sync with strategic planning cycles.
Hidden Cost Avoidance
Pre-paid hours prevent "scope creep" from internal teams making unauthorized tweaks, as all work is channeled through Exhortek’s vetted resources.
What Can You Use Your Hours For?
Consulting Services
Expert advice on system upgrades, workflow improvements, and digital transformation.
Project Support
Assistance with business-critical projects, including system rollouts, migrations, and more.
Emergency Assistance
Immediate help when critical issues arise, ensuring minimal disruption to your operations.