Comprehensive technical support tailored to meet all your needs
Select the ideal support solutions for Power Platform, Dynamics 365, and other Microsoft technologies to enhance and maintain your digital investments today.
Why Exhortek’s Managed Services?
Exhortek’s Managed Services support the development and maintenance of Microsoft solutions within organizations. We offer flexible agreements tailored to meet your unique business needs and requirements. A dedicated team of Exhortek consultants will work with you under agreed SLAs to ensure optimal performance.
| Quick Start Options | Platinum | Gold | Silver |
| Financials | AU $17,500/Month ($210,000 Annually) |
AU $9,500/Month ($114,000 Annually) |
AU $5,000/Month ($60,000 Annually) |
|---|---|---|---|
| Minimum Commitment | 1 year | 1 year | 1 year |
| Support coverage hours per month (no rollover) only support tickets | 40 hours/week | 20 hours/week | 10 hours/week |
| Application development hours per month (no rollover) Enhancement tickets | 100 hours per month | 50 hours per month | 20 hours per month |
| SLA | |||
| Priority | Response Time | Response Time | Response Time |
| 1 | 1 Business hour | 3 Business hour | 3 Business hour |
| 2 | 2 Business hour | 6 Business hour | 6 Business hour |
| 3 | 1 Business day | 1 Business day | 1 Business day |
| 4 | 2 Business day | 2 Business day | 2 Business day |
| Resources | |||
| Indicative Team Avaialabilty | Dedicated Support Team | Dedicated Support Team | Shared Support Team |
| Indicative Resource Avaialabilty | Onsite/Offsite Consultant | Onsite/Offsite Consultant | Onsite/Offsite Consultant |
| Support Channels | |||
| Email Support | |||
| Portal Support | |||
| Phone Support | |||
| Included Services | |||
| Breakfix / Service Incident Resolution only | |||
| Minor Changes / Config / Setups | |||
| General Inquiries | |||
| System Consultation | |||
| Reporting Requirement Services | |||
| Dynamics 365 and Power Platform Major Release High Level Impact Analysis | |||
| Status Review | Weekly | Monthly | Monthly |
| Application Enhancement | 5 days (development/implementation) | 5 days (development/implementation) | 3 days (development/implementation) |
| Supported Technology | MS Dynamics 365 Power Platform Power BI |
MS Dynamics 365 Power Platform Power BI |
MS Dynamics 365 Power Platform Power BI |
| Other Services will be available upon request | |||
| Customer Success Manager | Financials will be available on request | ||
| Technical Advisory | Financials will be available on request | ||
| Analysis & design | Financials will be available on request | ||
| Training | Financials will be available on request | ||
| Documentation | Financials will be available on request | ||
| Release Wave Review/Update | Financials will be available on request | ||
| Discovery & Review | Financials will be available on request | ||