• Gain a broad introduction to Dynamics 365 customer engagement capabilities
• Understand the concept of customer engagement
• Learn about core capabilities of customer engagement apps
• Become familiar with Dynamics 365 Marketing, Sales, Customer Service, and Field Service apps
• Participate in lectures and hands-on labs to reinforce learning

The Microsoft Dynamics 365 Fundamentals (CRM) course is targeted to those looking to familiarize themselves with and gain a broad exposure to the marketing, sales, customer service, and field service capabilities of Dynamics 365.

This audience wants to explore the features and capabilities of Microsoft Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, and Dynamics 365 Field Service.

People in various roles and stages in their careers can benefit from this fundamentals course. The course is designed for IT professionals, business stakeholders, entrepreneurs, students, and people starting or changing careers who want to be exposed to the marketing, sales, customer service, and field service capabilities of Dynamics 365.

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 1. Describe the foundations of Dynamics 365 customer engagement apps

 2. Describe shared activities and integration options in Dynamics 365 customer engagement apps

 3. Explore Dynamics 365 Customer Insights - Journeys

 4. Describe Dynamics 365 Customer Insights - Data and Dynamics 365 Customer Voice

 5. Explore Dynamics 365 Sales

 6. Describe Dynamics 365 Sales capabilities and related apps

 7. Explore Dynamics 365 Customer Service

 8. Describe Dynamics 365 Customer Service capabilities and related apps

 9. Explore Dynamics 365 Field Service

 10. Describe Dynamics 365 Field Service scheduling capabilities and related apps