• Understand the key components and features of Dynamics 365 for Field Service
• Learn how to configure Dynamics 365 for Field Service to meet specific business needs
• Explore best practices for setting up and optimizing mobile workforce management
• Gain insights into how to efficiently manage mobile teams using Dynamics 365 for Field Service

This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.

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1. Configure Microsoft Dynamics 365 Field Service
2. Configure bookable resources in Dynamics 365 Field Service
3. Schedule crews, facilities, and resource pooling in Dynamics 365 Field Service
4. Work order management, agreements, inventory, and purchasing in Dynamics 365 Field Service
5. Incident types in Dynamics 365 Field Service
6. Inspections in Dynamics 365 Field Service
7. Manage scheduling options in Dynamics 365 for Field Service
8. Customize the schedule board in Dynamics 365 Field Service
9. Deploying Resource Scheduling Optimization
10. Get started with the Dynamics 365 Field Service Mobile application
11. Customize and configure the Dynamics 365 Field Service Mobile application
12. Integrate Dynamics 365 Remote Assist with Dynamics 365 Field Service
13. Customer assets in Dynamics 365 Field Service
14. Set up Field Service to create work orders from IoT data
15. Create custom apps for Dynamics 365 Field Service
16. Gather customer feedback with Dynamics 365 Customer Voice