MB-260T00 Microsoft Customer Data Platform Specialty

Length: 4 Day(s), Price: $$2,682.00 exl GST

Customer Data Platform specialists implement solutions that provide insight into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention. In this course, students will learn about the Dynamics 365 Customer Insights solution, including how to unify customer data with prebuilt connectors, predict customer intent with rich segmentation, and maintain control of customer data. This course begins with importing and transforming your customer data and culminates with extending your customer data platform solution into the Power Platform and Dynamics 365 applications.

  • Gain proficiency in implementing Customer Data Platform solutions for enhanced customer insights and engagement tracking.
  • Learn about Dynamics 365 Customer Insights, including unifying customer data, predicting customer intent, and maintaining data control.
  • Master importing and transforming customer data, extending the customer data platform solution into the Power Platform and Dynamics 365 applications.

Candidates should be familiar with Dynamics 365 Customer Insights and have firsthand experience with one or more additional Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform. They should also have working knowledge of practices related to privacy, compliance, consent, security, responsible AI, and data retention policy.

Before attending this course, students must have:

  • Familiarity with Dynamics 365 Customer Insights
  • Firsthand experience with one or more Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform

 1. Get started with Dynamics 365 Customer Insights

 2. Ingest data into Customer Insights

 3. Create a unified customer profile in Dynamics 365 Customer Insights

 4. Work with Dynamics 365 Customer Insights

 5. Enrich data and predictions with Customer Insights

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4th Jun 2024 - 7th Jun 2024

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8th Jul 2024 - 11th Jul 2024

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